Pilot service · Website enquiry workflows · New Zealand
A clear workflow, with you in control.
1. Map the existing enquiries
We review your website and the questions your team answers repeatedly. Share anonymised examples only. We agree what the assistant should handle and what needs a person.
2. Approve the source of truth
You confirm services, area, business hours, quote process and exclusions. Conflicting website information is flagged rather than guessed. We do not copy customer reviews into policy.
3. Test the handover
A staging assistant uses a trade-specific intake. We test unknown questions, out-of-area jobs, unsafe requests, duplicate submissions, delivery failures and the contact fallback before installation.
4. Give permission to launch
The client approves the widget, privacy notice and routing. Target setup is five business days after complete content and access, subject to feasibility and agreed scope. No installation without permission.
5. Review and maintain
We review sampled answers, content changes, failures and reply usage. You confirm whether enquiries became useful conversations or jobs. Material changes are re-approved.